Refund policy

This Refund Policy outlines the guidelines for returns, refunds, and exchanges for purchases made on usdecorhome.shop.

Return Eligibility and Timeframe
We accept returns within 30 days from the date of delivery.
After 30 days have passed, we cannot offer a refund or exchange.
Returned items must be unused, unopened, and in original condition with all accessories, tags, and manufacturer packaging included.

Non-Returnable Items
Items marked as “Final Sale” on the product page cannot be returned.

Returns Due to Customer Preference
These include returns for incorrect size, color, change of mind, or other non-defect related reasons.
The customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
Refunds include the product price and applicable sales taxes only.
Refunds are issued after the returned item is inspected and approved.

Defective, Damaged, or Incorrect Items
If an item is defective, damaged, or incorrect due to our error, we will provide a prepaid return label and cover all return shipping costs.
You may choose either a full refund, including original shipping fees, or a replacement.
Refunds are processed within 10 business days after we receive and inspect the item.

Damaged Goods Upon Delivery
If your order arrives damaged during transit, contact us within 48 hours of delivery and include photos of the damage.
We will file the carrier damage claim on your behalf.
If a return is required, we will provide a prepaid return label.
You may choose a full refund, including original shipping fees, or a replacement.
This process aligns with the Shipping Policy for consistency.

Lost Packages
If the carrier confirms your package is lost, no return shipment is required.
You may choose a full refund or a replacement at no additional cost.

Order Cancellations
Orders canceled before shipment are eligible for a full refund.
If your order has already shipped, cancellation will be processed as a customer-preference return.
The customer is responsible for return shipping costs, and original shipping fees are non-refundable.

Refund Processing Time
Refunds will be issued to the original payment method within 10 business days after the returned item has been inspected and approved.
Visa and Mastercard refunds typically appear within 5 to 10 business days.
Processing times for other payment methods may vary depending on the issuing bank.

How to Initiate a Return
To begin a return, contact us at:
Email: info@usdecorhome.shop

Tel: +1 (312) 919-9456
Include your order number, photos if applicable, and the reason for the return.
After approval, you will receive detailed return instructions and, if applicable, a prepaid return label.

Return Address
826 S Bishop St, Chicago, Illinois 60607, United States

For larger furniture items, returns must be shipped back in their original packaging and in a condition that allows safe transport. We do not currently offer in-home pick-up or assembly/disassembly services. If you no longer have the original packaging, please contact us before arranging a return so we can confirm whether the item can be safely shipped back.